Fostering new customer acquisition and customer engagement are crucial for banks to drive business growth. NDN Group have partnered with IBM Watsons to help a major bank build an AI-powered Chatbot with Machine Learning capabilities to understand customers’ demands – which has become major trends in customer service sectors now.
NDN Group have partnered with IBM Watsons to deploy Chatbots across multiple digital channels including Facebook Messenger, WhatsApp, Websites and mobile applications. Our smart agent provides live chat in multiple languages, allowing customers to search for products, make online bookings and browse through online shops.
Our pioneering chatbot agent is so powerful to communicate with customers without human interaction and handle millions of conversations for the major bank.
AI Chatbot DORI can continually learn new demands and desires from the bank’s customers. It helps the bank connect to over 4,000 local restaurants, allowing its customers to do restaurant booking via the Chatbot.
Also, the bot notifies the restaurant when the customer completes a booking and automatically confirms the time, date, reference number and special requests such as “I want a private room and a birthday cake for tonight 7pm.” Customers can change booking status by saying “I want to cancel my booking” as well as giving commands such as “I am craving for Uni Sushi tonight”, and it shows you the top-rated restaurants instantaneously.
By analysing how a customer interacts with DORI, we can design smarter recommendations. DORI’s job is to reduce the heavy workloads of the customer call centre, allowing the bank to reallocate human resources to do more important work.
Through a backend booking management system, DORI connects every booking to the restaurant’s API, enabling the restaurant to fill in booking orders automatically. This function allows the bank’s credit card to offer endless marketing promotions and flash offers to drive business growth for the restaurant.
DORI greatly enhances the customer experience for all ages, any preferences in different tones and manners. Not only it benefits the bank, but also encourages customers to use the bank’s credit card more often and drive higher loyalty to the restaurant owner.
With the industry-leading Chatbot solution, the bank has become a digital forefront to foster superior customer experience and engagement with customers and merchant partners. DORI has boosted strong customer growth and incited customers to go shopping and dining with the bank’s credit cards.